Help Center

The new store opens, all products can enjoy DHL free shipping.Free Shipping until May 30, 2019.

Domestic Orders(USA):

Processing times: 1-2 Business days

Shipping times 4-7 Business days

International Orders:

Processing times: 1-3 Business days

Shipping times: 4-8 Business days 

We will reship a new item free of charge if you did not receive your first item within 30 days of ordering. If this is the case, please contact our customer service department at [email protected]

Please note that the shipping time depends on the time of the year. There are expected delays during holidays.

Once you have completed your order at checkout, you will receive a confirmation email. In that email click the link "view your order", this will bring you to your order status page. Once your order has been shipped you will receive another email, this email will contain the tracking information and you can track it every step of the way!

We accept payment from credit and debit cards as well as PayPal.

To save you money we ship our products directly from the manufacturer. These locations include the China and the United States. 

Any product with a 30 day money back guarantee entitles you to a free replacement or refund if your item breaks or you are unhappy with the quality of the product within 30 days of delivery. 

If your item is received damaged we require you to first send us a picture showing the damage and upon inspection we will tell you whether it fits our criteria for replacement. Buyer pays shipping.

All items must be in an unused re-saleable condition and in their original packaging. We reserve the right to reject any return that does not fit this criteria.

If your item is in working condition but you have ordered in error or no longer require the item then we reserve the right to charge a 30% restocking fee.

Please include the returns number we provide so that the refund can be properly processed. If you don't include the returns number then we can't guarantee your refund can be processed.

Buyer is responsible for paying return shipping costs. We recommend using a trackable shipping service to ensure your return is delivered.